Mufflekin Terms of Service

These Terms of Service apply when you use shopmufflekin.com or place an order with Mufflekin. Our store is hosted on Shopify, which provides the platform we use to sell our products and process orders.

1. Using our store

By placing an order, you confirm that you are old enough to enter into a purchase contract where you live and that you’re authorized to use the payment method you provide. Please provide accurate contact, billing, and shipping information so we can process and deliver your order.

2. Products, prices, and orders

Product descriptions, kit contents, available colors, and prices appear on the product page and at checkout. Colors may look slightly different depending on your screen and lighting. Prices and offers may change for future orders. Review your order and the total shown at checkout before paying.

All orders are subject to availability. If we can’t fulfill an item you’ve paid for, we’ll contact you and refund the amount paid for that item. If you need to change or cancel an order, email us as soon as possible with your order number. We’ll check whether the order can still be updated before it ships. Your statutory cancellation rights apply separately.

3. Shipping and delivery

We offer free, insured shipping on all orders to the United States, Canada, and the United Kingdom. Orders typically take 1–3 business days to process. Transit estimates begin after your order ships. See our Shipping Policy for estimated delivery times.

If we can’t ship within the stated timeframe, we’ll notify you and provide delay, cancellation, and refund options as required by applicable law. If your order hasn’t arrived 12 business days after it shipped, or if it arrives damaged or incomplete, email us with your order number so we can help.

4. Returns, refunds, and consumer rights

See our Refund Policy for our store’s return process. If your item is faulty, damaged, or different from what you ordered, contact us so we can help resolve the issue. These terms and our store policies preserve any consumer rights and remedies that apply by law.

UK online orders. Where UK distance-selling rules apply, you generally have 14 days after receiving your order to tell us you wish to cancel, and a further 14 days after notifying us to send the goods back. You can notify us by emailing a clear statement that you wish to cancel. We’ll provide return instructions and handle your refund in accordance with applicable law. Your rights relating to faulty or misdescribed goods are separate from this cancellation right.

5. Product use

Follow the instructions included with your Mufflekin Outing Kit for setup, fit, and use. Use the configuration that fits your child and supervise your child while they wear the earmuffs.

6. Privacy

Our Privacy Policy explains how we collect, use, and share personal information when you browse, shop, or contact us.

7. Website content and acceptable use

Mufflekin’s branding, original photography, graphics, and written content are owned by Mufflekin or used with permission. You may browse and use the store for personal shopping. Commercial reuse of our content requires permission.

You may not use the store for fraud, interfere with its operation, or attempt to access another person’s account or information without authorization.

8. Changes to these terms

We may update these terms from time to time. The current version will be posted on our store. The terms applicable when you placed an order continue to apply to that purchase, subject to applicable law.

9. Contact

For questions about these terms or an order, email info@shopmufflekin.com.