Mufflekin Privacy Policy

This Privacy Policy explains how Mufflekin collects, uses, and shares personal information when you visit shopmufflekin.com, place an order, or contact us.

Information we collect

• Contact and order information. When you place an order, we collect information such as your name, email address, billing and shipping addresses, phone number if provided, and order details.
• Payment information. Shopify and the payment provider you select process your payment. We receive information about the transaction, such as its status and the payment method used.
• Communications and preferences. We collect information you provide when you contact us, request support, or sign up for updates.
• Device and browsing information. When you visit our store, we may collect your IP address, browser and device information, referring website, and activity such as pages viewed or products added to your cart. Some of this information is collected through cookies and similar technologies.

We receive information from you, from your interactions with the store, and from providers that help us process payments, fulfill orders, and track deliveries.

How we use your information

We use personal information to process payments, fulfill and deliver orders, send order and tracking updates, respond to questions, and handle returns. We also use it to operate and improve our store, prevent fraud, resolve disputes, and meet our legal obligations. Where permitted, we may use it to send marketing messages or measure and personalize advertising. You can unsubscribe from marketing emails using the link in each message.

Where UK data protection law applies, we rely on contract to process and fulfill your order, legal obligation to keep records required by law, and legitimate interests to support customers, prevent fraud, and maintain our store where those interests are appropriate. We rely on consent for activities that require it, such as advertising cookies, and you can withdraw that consent.

Who we share information with

We share information with Shopify and the providers that help us run our store, including payment processors, fulfillment partners, shipping carriers, and providers of customer support, analytics, or marketing services that we use. We may also disclose information when required by law or to protect our rights or the security of our store.

Shopify hosts our store and powers checkout. Shopify may handle information for its own services, such as Shop Pay, as explained in its policy. Shopify Consumer Privacy Policy

Cookies and advertising choices

We use essential cookies to support features such as the shopping cart, checkout, and site security. Depending on our store settings and your choices, analytics and advertising technologies may help us understand how people use the store, measure ads, or show more relevant ads. Where consent is required, we ask for it before using those technologies. You can change your choices through the store’s privacy controls where available.

Some U.S. privacy laws treat certain disclosures to advertising partners as sharing, a sale, or use for targeted advertising. Where applicable, you can opt out using the store’s privacy controls or by contacting us. We honor applicable opt-out preference signals, such as Global Privacy Control, where required.

International processing and retention

Our service providers may process or store personal information outside your country, including in the United States. Information processed abroad may be subject to local laws. Where required, we use applicable safeguards for international transfers. You can contact us for information about the safeguards that apply.

We keep personal information for as long as needed to fulfill orders, provide support, maintain required records, resolve disputes, and meet legal obligations. How long we keep it depends on the type of information and why we collected it.

Your privacy rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, receive a copy of it, restrict or object to certain uses, withdraw consent, or opt out of certain advertising uses. To exercise a right or raise a privacy concern, contact us using the email below. We may ask for information to verify your identity.

You can also raise a concern with your applicable privacy regulator, such as the UK Information Commissioner’s Office or the Office of the Privacy Commissioner of Canada.

Children’s privacy

Our store is intended for adults shopping for children. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us.

Changes and contact

We may update this policy as our practices change. The latest version will be posted on our store.

For privacy questions, requests, or complaints, email info@shopmufflekin.com.