Mufflekin Return & Refund Policy
This policy applies to orders placed at shopmufflekin.com for delivery to the United States, Canada, and the United Kingdom.
30-day returns
If you change your mind, you can request a return within 30 days of delivery. For a change-of-mind return under this policy, the item must be unused and in its original condition. Please include the original packaging, all kit components, and proof of purchase. Customers pay return postage for change-of-mind returns, subject to the statutory rights described below.
How to start a return
Email info@shopmufflekin.com with your order number and the item you’d like to return. We’ll send you the return instructions and confirm where to send your package. Please keep your return tracking number or proof of postage.
Return address: [Insert Mufflekin’s confirmed return mailing address before publishing.]
Damaged, faulty, or incorrect orders
If your order arrives damaged, faulty, incomplete, or different from what you ordered, email us with your order number and a brief description of the issue. Include photos if available. We’ll help resolve the issue and cover return postage if a return is needed. The change-of-mind conditions above do not limit your rights for these orders.
Refunds
Once we receive and review your return, we’ll email you about your refund. Approved refunds go back to your original payment method. Your bank or payment provider may take additional time to post the refund.
UK online cancellation rights
Where UK distance-selling rules apply, you generally have 14 days after receiving your order to tell us you wish to cancel, and 14 days after notifying us to send the goods back. You can cancel by emailing us a clear statement. You do not have to give a reason.
You can handle the item as you reasonably would in a shop to check its nature, features, and fit. You’re responsible for direct return postage only if we told you before purchase that you would have to pay it and we haven’t agreed to cover it. When you send the goods back, we’ll issue your refund within 14 days of receiving them or receiving proof you sent them, whichever comes first, using your original payment method unless you expressly agree otherwise.
Your statutory rights
This policy preserves any consumer rights and remedies that apply by law, including rights relating to faulty or misdescribed goods.
For return or refund questions, contact info@shopmufflekin.com.